Frequently Asked Questions
Our friendly and knowledgeable staff are happy to assist with any questions you may have regarding any of the vehicles on our fleet. We have put together some of our most frequently asked questions to assist with your rental, however if you have any additional questions please do not hesitate to Contact Us.
Do I have to wear a seat belt?
Seat belts must be worn in motor vehicles.
What happens if my vehicle breaks down or needs minor repairs?
All Tasmania Campers come with Nationwide NRMA roadside service. We also supply a list of nationwide service centres and authorise you to spend up to AU$100.00 in emergency repairs so that you can deal with minor matters speedily or when convenient to you.
Can we freedom camp?
Yes, so long as there are no clear signs saying otherwise, then it should be okay, however we do suggest you use commonsense and courtesy. Please remember to take any rubbish for proper disposal later.
Can I use my own Drivers License?
Yes, you can use your standard derivers license or International driver’s license to drive any of our campervans or Motorhomes. The license you chose to use must be in English.
Booking and Payment
Where is your depot?
Our depot is located on Kennedy Drive, just off the Tasman Highway to the Airport on the old Cambridge Road (only a few minutes from the airport terminal).
Visit our Contact Us page for our location map.
I have submitted my booking form and credit card - what happens now?
Customer service is our number one priority, therefore your request will be processed as quickly as possible, preferably within 24 hours of receiving your booking. If a vehicle is available for the dates you specified, your booking will be finalised and we will advise you of confirmation.
What is your Reservation Policy?
No reservation will be accepted or guaranteed without a part payment of hire cost made via a valid credit card number, cardholders name and card expiry date to be supplied at the time the reservation is made.
How can I amend or cancel my booking?
Should you wish to amend or cancel your existing booking, please contact us as soon as possible. Simply go to the Contact Us page which provides many options for contacting us, or email email@example.com. Please ensure you quote your confirmation number and one of our reservation consultants will get back to you as quickly as possible.
Is it safe to use my credit card?
Yes. We treat the security of our guest’s information very seriously. To ensure your security, all credit card transactions are secured by SSL, which encrypts the credit card number so as to make it unavailable to any other party.
Which credit card types do you accept?
We accept Visa, Master Card, Bankcard, Diners and Amex.
What currency will my Credit Card be charged?
Australian banking laws require that all credit card transactions be charged in Australian currency.
How do I get to Tasmania?
Via air or sea! Bass Strait is the 'sea-road' and the route is operated by two incredibly fast ships that offer an overnight service in both directions between Melbourne and Devonport seven days a week, year round, with additional services in peak periods.
If you prefer to travel by air then Qantaslink, Virgin, Jetstar and Regional Express operate frequent services to Tasmania. There are direct flights from Sydney and Melbourne to Launceston and Hobart, from Brisbane to Hobart, from Adelaide to Hobart, and from Melbourne to Devonport, Burnie and King Island.
How big is Tasmania?
Tasmania is an island approximately the same size as West Virginia.
When is the best time to visit Tasmania?
Tasmania enjoys four distinctly different seasons so there is a climate to suit your preferences! Generally it is warmer on the coast and cooler inland. During summer (December - February) the average maximum temperature is 21 degrees Celsius (70F) and during winter (June - August) the average maximum temperature is 12 degrees Celsius. Spring and Autumn is also very pleasant with temperatures normally in the mid-teens.
I have heard about the Tasmanian Devil and would really like to see one of these exotic creatures. How can I arrange this?
It isn't always easy to see the secretive Tasmanian Devil, however specialist wildlife observation tours are available on the island.
What are the main centres in Tasmania?
Hobart is the capital city, however other main centres include Launceston, Burnie and Devonport.
How much is petrol in Tasmania?
Petrol stations are located throughout Tasmania and open 7 days a week. You should expect to pay a few cents more per litre compared to other Australian states.
What is the driving speed limit around Tasmania?
In built-up (residential) areas the speed limit is 50 km/h unless otherwise indicated. The maximum speed on the open roads is normally 100km/h. Watch out - there is speed camera's operating throughout Tasmania.
Are there many visitor information centres?
There are plenty of visitor information centres located throughout Tasmania, simply look out for the blue and yellow 'i' to guide you to the local information centre.
Are there many walking tracks and national parks in Tasmania?
The state has more than 2000km's of walking tracks and an impressive 18 national parks.
Are there any Holiday Parks in Tasmania?
BIG4 Holiday Parks offer a choice of 12 parks in premier locations along with a range of services and facilities, including campervan sites. There are also plenty more independent holiday parks available for your use.