Terms & Conditions
Tasmania Campers runs a modern fleet of vehicles which is updated regularly and serviced to the highest standards.
All inclusive hire charges:
All hire charges include Australian Goods and Services Tax (GST) and daily insurance and 2% Local State Tax. You have unlimited mileage. Freshly laundered linen, all cooking equipment, crockery and cutlery is supplied. There is a charge for the barbecue, picnic set, snow chains, child restraint. The hirer and other authorised drivers must be 21 years of age or over and produce a valid full drivers licence. Special conditions apply to drivers aged 18 to 20 years. Australia recognises drivers licences issued by your own country, as well as International drivers licenses. If you are a member of an Automobile Association bring your membership card with you and gain additional privileges and information on travel throughout Tasmania.
RACT Statewide: 1800 13 11 11
A 24 hour freecall helpline is there should you require on-road assistance.
Maintenance and Repairs:
You are authorised to effect minor repairs up to $100.00. This will be refunded upon presentation of a GST invoice. If major repairs are needed, protect yourself by getting us to authorise it first. Problems encountered with the vehicle or equipment must be reported to Tasmania Campers as soon as practicable. This gives Tasmania Campers the opportunity to rectify the problem within the rental period. Failure to do so will compromise any claim that may eventuate after the hire is finished. In all cases the responsibility of Tasmania Campers is limited to refunding for the time that the vehicle was actually in repair. No alternative accommodation or food items will be paid for during down time. Malfunction of items such as but not limited to Radio/Cassette/CD players, Stove, Cooler box, Water pump, are not considered mechanical breakdowns and downtime will not be paid for these items. Retrospective claims will not be accepted.
Tasmania Campers rental charge includes a Standard Liability of $2500 for sleepervans, $2500 for campervans, $5000 for 4WD bush campers.
A Bond of the liability will be collected at the time of entering into the Rental Contract. Payment of this Bond is only accepted by credit card. The bond amount will be debited to the credit card account immediately.
The Standard Liability can be reduced by purchasing one of the following Reduction Options:
Reduction Option 1: Applies to sleeper, standard and campervans
The Liability of $2500 sleepervan $2500 applies campervan This Option can be purchased by paying to Tasmania Campers $25 sleepervan $25 campervan per day reduces excess to nil and only a credit card imprint is required to cover any fuel or infringements costs. The appropriate Bond will be collected at the time of entering into the Rental Contract. Payment of this Bond is only accepted by credit card. The bond will be debited to the credit card account immediately..
Reduction Option 2: Applies to 4wd Bush Campers
Reduction Option 2 Bush Campers Only $0 (zero) Liability applies. This Option can be purchased by paying to Tasmania Campers $35 per day.
Under this option windscreen and tyres will be covered for accidental damage
A Manual imprint of Credit Card will be collected at the time of entering into the Rental Contract. This Bond is payable to Tasmania Campers an authorisation obtained to cover fuel cleaning fees or infringements.
For security purposes, only a credit card can be used to provide a Bond. The credit card holder must be present and able to sign for the Bond upon vehicle collection. The credit card holder is jointly liable for any damage to the rental vehicle.
The Bond is fully refundable when the vehicle is returned to the correct location on time, is full of fuel and all other terms of the Rental Contract have been complied with. If there is damage to the vehicle on its return, the Bond will be used to cover the cost of such damage up to the amount of the relevant Liability. However, if the terms of the Rental Contract are breached and the Bond is insufficient to cover the damage then any extra cost will be charged.
*An additional excess of AU$1200 shall apply to single vehicle damage incidents or where details of a third party vehicle are not supplied and no police report is obtained.
With All Vehicles Full Cost of Liability Applies if:
- Any water related damage, which includes but is not limited to:
- Any vehicle submersion
- Contact with salt water
- Creek or river crossing
- Driving through low plain flooded areas
- Beach driving.
If the terms of the Rental Agreement are breached the hirer will be responsible for the total cost of any damage. This will also include any damage caused by willful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle) and driving under the influence of alcohol or drugs.
Exclusions to the excess reduction:
- Personal belongings: We recommend the hirer does not leave valuables in the vehicle and that they take out personal insurance.
- The incorrect use of fuel (fuel being diesel or petrol). The hirer will be responsible for any associated cost.
- The cost to retrieve or recover a vehicle which has become bogged
- The cost to replace keys, which have become lost, or retrieval of keys, which have been locked in a vehicle.
- Overhead and underbody damage to the vehicle.
- Any damage arising from misjudgment of dimensions
- Driving on restricted roads.
- Any costs associated with breakdown or accident on unsealed roads.
- Damage to mechanical parts or the interior of the vehicle due to misuse or negligence.
We only accept Visa or MasterCard. These cards will incur an additional 2% surcharge on any transaction.
Minimum is 5 days. Collect from 8 am onwards on your first day of hire and return no later than 5 pm on the last day. Late pickups are available on request. An after hours fee will apply. Days of hire are calculated on the number of actual calendar days you have the Tasmania Camper. Vehicles are restricted to Tasmania. One way hires of duration less than 10 days may incur a one way charge.
High Season 01 October - 30 April: Monday to Sunday 8am to 5pm
Low Season 01 May - 30 September: Monday to Sunday 9am to 4pm
All branches are closed on Christmas Day (25 December).
The latest vehicle collection time from the depot is 4.30pm, (3.30pm winter) so please consider your hire start date with this in mind if your flight arrival does not allow sufficient time to be at the depot by these times. A $50 late collection fee can be pre arranged if you cannot arrive before this time. This is not guaranteed and applies only within 1 hour after closing time if agreed.
Accidents and Breakdowns
The liability of Tasmania Campers extends to either replacing your vehicle with a similar one, or refunding your hire charge for any days you lose the total use of the vehicle.
Pets or livestock are not permitted in any Tasmania Campers.
What you need to know - your conditions of hire.
Read this carefully. Prices may be subject to change due to factors beyond the control of Tasmania Campers. Any changes in price affecting a client between the time of booking and payment received will be advised immediately. The company takes no responsibility for any detention, delay, loss, damage or injury that a hirer might experience no matter how it is caused or by whom. The companys rental agreement is the sole contract for hiring the vehicle, between the company and the hirer and passenger(s). No refunds are payable on accommodation, Tasmania Campers not being available, where a hirer or passenger amends, cancels or seeks to vary agreements after departure. These conditions cannot be varied or altered or waived by any employee, agent or representative of the company or by anyone providing services or facilities. The company cannot be bound by any representative or statement unless it is confirmed in writing by the companys directors or management. Your travel agent will forward deposits and other payments to us on your behalf, but your travel agent is not our agent for the purpose of the receipt of monies. The company reserves the right to provide a comparably high standard vehicle where a booked vehicle becomes unavailable through servicing or reasons beyond their control. Disclaimer: all illustrations and text are representations only and slight variations may occur from time to time. Driving your Campervan in Tasmania. The speed limit on the open road is 110 kph (60 mph). 100 kph is the recommended limit for your Campervan. In built-up areas the limit is 50 kph (30 mph).
If you are fined or penalised for breaching any traffic laws, you are liable for the fine and/or associated administration costs.
Once a booking has been confirmed and a deposit paid the booking is considered live and is subject to the cancellation policy. The AU$300 deposit is forfeited if bookings are cancelled 29 days and over of departure.
- 29 days and over Deposit retained
- 20 - 29 days - 20% (or deposit, whichever is agreed)
- 10 - 19 days - 40% of total reservation cost
- 1 - 9 days - 75% of total reservation cost
- No Show -100% of total reservation cost.
- No refunds for cancellations made after the travel or travel date has commenced. Major Credit Cards accepted: Mastercard and Visa.
Deposit and payments
When you receive your confirmation a deposit of AU$500 is required to secure the booking. The balance of monies owing to Tasmania Campers is required 28 days before hire commences. Cancellation fees apply.
- If cancelled 22+ days prior to pick up, loss of deposit.
- If cancelled 7 to 21 days prior to pick up - 20% of Total Rental plus loss of deposit.
- If cancelled less than 7 days prior to pick up - 50% of Total Rental plus loss of deposit.
- If cancelled on the day of pick up or no show - 100% of Total Rental.
All vehicles are supplied with a full tank of fuel at the start of hire, and must be returned with a full tank at the end of your hire. Any costs or damage arising from incorrect or contaminated fuel being added to the fuel tank shall be at the hirers expense.
LPG Gas Refill Service Fee
The gas bottle(s) is supplied full. A service fee is payable on pick up of the vehicle:
- $25 - Trail Finder, 3-2 Trail Finder
- $35 - Bush Camper
The gas bottle can be returned empty to Tasmania Campers at the completion of the rental.
Travel Information Pack
Included in every campervan is a Travel Information Pack - this includes details on camping grounds, maps, Tasmania traffic rules, sightseeing brochures and general information.
Tasmania Campers Locations
Vehicle Collection & Return:
- Hobart Depot (pick up/drop of fees apply of $20 each hire)
- Launceston Airport (pick up/drop of fees apply of $250 each hire)
We offer a pick up and or return service from Launceston Airport on a meet and greet basis.
All additions must be requested at time of booking eg chairs, tables awnings etc.
Full payment must be provided for rental and any extras prior to pick up, relocating fees are paid to agent at time of pick up.
This service will incur a Fee of $250 each way to cover the cost of relocating vehicles to Launceston Airport from our Hobart Depot.
Phone Reservations: 1800 627 074 (AU Free) +61 3 6248 5288 (International)
Postal Address:Clovelly Cottage, 32 Kennedy Drive, Cambridge 7170, Hobart, Tasmania